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Since the 4th of april I can't launch 3dsMax I am asked to provide a serial and the one I have the one YOU gave me is not working! We developped several scripts and plugin around it, we need it, we don't feel like turning to You must find me a solution ASAP we are now loosing time and money!!! Go to Solution. Solved by michele. Please never post a screenshot with your serial number nor post any other sensitive data on the Forum.
It is an open place where everyone has access. I removed the data from your screenshot. About your issue: do you have a subscription with this serial number? If yes, than you can use only the newest version as well as the 3 previous ones , , To use another version you would need to request a previous version. This is possible only in specific terms. If you have a perpetual version, than you would need to check how many times the serial number has been activated.
Only 2 activations on two different computers are allowed. In any case I would suggest you to contact the registration team over this link and to ask them to provide you all information about your options: Installing or activating my product. After clicking on "next" you will be able to sing-in. If you want you can provide me with the case number and I can check if those has been addressed correctly?
Do you have a perpetual one? Otherwise, you need to ask the team if there is a possibility to use the version. I cannot promise that this will be possible.
But I would be curious to hear the answer. Mark Lancaster. Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it. Yes, in fact it is said in the terms and conditions of the agreement of the subscription.
You are entitled to use the current version as well as the 3 previous ones. You will find all information here:. Subscription benefits. You can also check in your Autodesk Account which versions you are allowed to use. Avantages de l'abonnement. But I would rely on what the registration team says. I have checked internally and contacted the agent in charge of your case.
They should contact you soon to discuss your options. Kindly let me know if you don't have a reply by tomorrow evening. Maybe the registration team can give you at least a Version, would that be practicable for? At least the "jump" would not be too hard. But in the end you will need to consider to move to a newer version if you stay on subscription.
The best of all would have been Autodesk sending me a message one year ago telling me that my would not be supported anymore and that was part of the " Subscription Benefits " [Sarcasm mode ON]. It should have been written somewhere in red that you'll have to change every 4 years and not in a hidden html page somewhere.
I am deeply unpleased as you can guess. Anyway, we are considering changing all the pipeline to remove Autodesk from our further development so one in all it could be a good news. Subscription, Installation and Licensing. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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Back to Subscription, Installation and Licensing Category. Back to Topic Listing Previous Next. Message 1 of Preview file. Message 2 of Hello samir. If an agent is available open a chat. If not send an email. Let me know if you need more help. Message 3 of Hi Michele, Sorry about that, I am loosing my temper with this problem.
I have a subscription for 2 years now, si I am supposed to run my without problem as I did for the past years. We can't change all our pipeline from to that fast and without any warning from Autodesk.
I already sent the same message to the registration team in french and in english Message 4 of I can understand your anger. Just be careful with your data. I am looking forward to your answer. Message 5 of The was not stable enough so was perfect. Best regards, Sam. Message 6 of If this is an actual active subscription then you are no longer entitled to use the version. Are you still paying this subscription? Meaning with just released, you can only go back as far as Message 7 of Hi Mark, Thank you to take the time to answer so kindly to my anguish.
I was using this version and was happy with it, my company pay a subscription to use this soft and we are not supposed to change each year. That would mean for us to change all our internal documentation each year and to upgrade our plug-in and scripts and change all our pipeline process I might sound a bit anxious but it means a lot of work to trash in that case.
By the way what do you mean by "you would be in a non-compliant state"? We are paying for that! Regards from Marseille and have a nice day, Sam. Message 8 of Sorry this morning many of the links to Autodesk Articles are dead links and unable to provide direct information at this time.
Subscription is always based on the current release and 3 previous releases. Even if wasn't released, you could only go back as far as the version. If you go into your Autodesk Account do you see the version listed there as a viable version.
If its not there then its not active any more and thus you can't use it unless you have an exception from Autodesk. Without that exception you can't use the version and it means it would be a compliant issue at that point if you did. Yes that version may have been a version you could use in the past but it doesn't mean you can use it for ever. Message 9 of And no!
Now I am supposed to explain this extraordinary thing to my boss and above Ok, time to make a brand new CV to find another job and to wish luck to my successor ;- Thank you for your time Mark :- Miserable Sam. Message 10 of You will find all information here: Subscription benefits You can also check in your Autodesk Account which versions you are allowed to use.
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